Shipping policy

Shipping Destinations

We ship to selected domestic and international destinations. Available shipping locations will be displayed at checkout. If your country is unavailable, we are unable to ship to that location at this time.


2. Order Processing

  • Orders are processed within 1–3 business days, excluding weekends and public holidays.
  • Orders placed after our daily cut-off time may be processed the following business day.
  • Processing times may be extended during peak seasons, promotions, or holidays.

You will receive a dispatch confirmation once your order has been shipped.


3. Shipping Methods & Delivery Times

Estimated delivery times begin once the order has been dispatched:

  • Standard Shipping: 5–10 business days

  • Express Shipping:

    2–9 business days

  • International Shipping: 5–14 business days (depending on destination)

Delivery times are estimates only and may vary depending on destination, courier performance, customs processing, and external factors beyond our control.


4. Shipping Costs

Shipping costs are calculated at checkout based on the delivery destination, shipping method selected, and order details. Any applicable promotions or free shipping offers will be clearly stated on the website.


5. Customs, Duties & Taxes

For international shipments:

  • Customs duties, import taxes, or other charges may apply.
  • These charges are the responsibility of the customer.
  • We are not responsible for delays caused by customs authorities.


6. Tracking Information

Tracking details will be provided where available once your order has been dispatched. Tracking availability and updates depend on the selected courier and destination.


7. Delays & Liability

We are not responsible for delays or delivery failures caused by:

  • Courier or postal service disruptions
  • Customs clearance delays
  • Incorrect or incomplete delivery details provided by the customer
  • Events beyond our reasonable control


8. Incorrect Address & Returned Shipments

Customers are responsible for ensuring accurate shipping information at checkout. Orders returned due to incorrect or incomplete addresses may be reshipped at the customer’s expense.


9. Damaged, Lost, or Missing Orders

If your order arrives damaged, incomplete, or appears lost:

  • Contact us within 48 hours of delivery (or expected delivery date).
  • Provide relevant photos or information to support your claim.
  • Claims submitted outside this timeframe may not be accepted.


10. Contact Information

For shipping-related enquiries, please contact us at:

Email: contact.support@montenegra-london.com
Website: https://montenegra-london.com